All 29 agents
Customer facing
Warranty & Returns
Claims triaged before they reach a person.
Claims arrive complete, assessment stops stalling on missing photos, and customers know where they stand on the first interaction.
~4 days
off average claim resolution
4–6 weeks
to build
01What people ask it
In their words, not ours.
- “Is this covered?”
- “What proof of purchase do you need?”
- “How long will an assessment take?”
- “Where do I send it?”
- “What's the status of my claim?”
What it does about it
- Checks entitlement against the purchase and warranty terms
- Collects photos, serials and the fault description up front
- Creates the claim with everything the assessor needs to decide
What it reads — and only this
- Warranty terms
- Purchase records in Dataverse
- Fault code library
Where people use itCustomer portal, with a Teams view for the claims team. Nothing from the open web, and nothing the model merely remembers.
Built withCopilot Studio / Power Pages / Dataverse / AI Builder
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