All 29 agents
Customer facing
Order & Delivery Status
Where is it? Answered instantly.
'Where is my order' is the single most common inbound question in most product businesses, and it stops arriving as a phone call.
~50%
of status calls removed
4–6 weeks
to build
01What people ask it
In their words, not ours.
- “Has my order shipped?”
- “What's the ETA on the back-ordered items?”
- “Can you split the delivery?”
- “Which items are on this consignment?”
- “Who signed for it?”
What it does about it
- Reads live order and consignment data rather than a nightly export
- Proactively notifies when a promised date slips, before the customer asks
- Raises an exception when a delivery is overdue past a threshold
What it reads — and only this
- ERP or order system via connector
- Carrier tracking
- Delivery policies
Where people use itCustomer portal, and internally in Teams for the sales desk. Nothing from the open web, and nothing the model merely remembers.
Built withCopilot Studio / Power Pages / Power Automate / Dataverse
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Built for 50–500 person operators already running Microsoft 365.
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