All 29 agents
Customer facing
Customer Self-Service
Answers at 11pm, without a call centre.
Call volume drops, customers get answers outside business hours, and the cases that do reach your team arrive complete instead of half-explained.
~35%
of routine contacts handled without an agent
5–7 weeks
to build
01What people ask it
In their words, not ours.
- “Where is my order?”
- “Is this still under warranty?”
- “How do I return something, and who pays freight?”
- “Can I move my service appointment?”
- “How do I update the account billing address?”
What it does about it
- Looks up the customer's own records once they've identified themselves
- Creates a case with full context when a human is genuinely needed
- Hands over to a person mid-conversation without losing the thread
What it reads — and only this
- Dataverse customer records
- Product and warranty documentation
- Service policies
Where people use itPower Pages customer portal, or your existing website. Nothing from the open web, and nothing the model merely remembers.
Built withCopilot Studio / Power Pages / Dataverse
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Built for 50–500 person operators already running Microsoft 365.
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