All 29 agents
Employee support
IT Help Desk Triage
Tier 1 handled before it becomes a ticket.
Tier 1 volume falls, the tickets that do arrive are already diagnosed, and your IT people spend the recovered hours on work that compounds.
~40%
of Tier 1 tickets deflected or pre-diagnosed
3–5 weeks
to build
01What people ask it
In their words, not ours.
- “I'm locked out — how do I reset my password?”
- “How do I get access to the finance SharePoint site?”
- “The VPN keeps dropping on site, what do I try?”
- “How do I set up email on a new phone?”
- “Who approves a new licence for my team?”
What it does about it
- Walks the user through the fix before offering to raise anything
- Creates the ticket with the diagnostics already attached when it can't
- Escalates properly when the words 'whole site' or 'production' appear
What it reads — and only this
- IT knowledge base
- Access request matrix
- Device and joiner guides
Where people use itMicrosoft Teams, with a fallback link on the intranet. Nothing from the open web, and nothing the model merely remembers.
Built withCopilot Studio / Teams / Power Automate / Entra ID
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Built for 50–500 person operators already running Microsoft 365.
- 20 minutes — one call, no deck
- The audit is free — in our first year
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