All 29 agents
Employee support
HR Policy Desk
Policy answers without the HR email.
The same forty questions stop arriving by email, answers stop varying by who replies, and new starters get a straight answer at 9pm on a Sunday.
~60%
of repeat HR questions answered without a person
3–4 weeks
to build
01What people ask it
In their words, not ours.
- “How much annual leave do I have left, and how do I request it?”
- “What can I claim on expenses, and what needs a receipt?”
- “What is the policy on working from home?”
- “How much notice do I need to give for parental leave?”
- “What happens to my leave balance if I go part-time?”
What it does about it
- Answers from approved HR documents, with a link to the clause it used
- Raises an HR case when the question needs a human decision
- Flags questions it could not answer so the policy set can be improved
What it reads — and only this
- HR policy library in SharePoint
- Enterprise agreement or award
- Leave and onboarding guides
Where people use itMicrosoft Teams, and the intranet home page. Nothing from the open web, and nothing the model merely remembers.
Built withCopilot Studio / SharePoint / Power Automate
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