Anglican Church Southern Queensland

The problem

Processes across the Diocese ran on paper and email. Forms were printed, filled, scanned and re-keyed, and approvals depended on someone remembering to follow up.

What we did

1. 1

   Started with the processes carrying the most manual handling, not the most visible ones.

2. 2

   Built Power Apps for capture so data arrives structured instead of scanned.

3. 3

   Automated routing and notification with Power Automate, so approvals move without chasing.

4. 4

   Documented each flow and handed over ownership with training.

Where it landed

Manual paper handling replaced by automated workflows and purpose-built apps, with the processes documented so the Diocese can maintain and extend them.

• Paper processes replaced with digital workflows
• Purpose-built apps for the forms people actually complete
• Approvals that route themselves